SHIPPING INFORMATION:

• All orders are shipped directly from our US-based warehouse within 24 hours for your convenience and maximum efficiency.
• Your product should arrive within 3 - 5 Business Days.
• Unfortunately, we do not currently offer international (non-USA) orders. We hope to have this in place soon.  

WHEN WILL MY ORDER SHIP?

We know you’re excited, we are too! The majority of orders are processed within 24 hours, however we ask that you allow up to 2 business days for processing during peak times such as holidays. We are not able to ship orders on weekends or federally observed holidays.

FREE SHIPPING FOR ELIGIBLE ORDERS

Free shipping is only available for orders valued at $80+ (after discounts have been applied), with ship to addresses in the United States. It is also important to note that your order may be shipping in multiple packages. 

INTERNATIONAL SHIPPING

Currently we do not ship orders internationally. We hope to offer this service soon.

HOW DO I TRACK MY ORDER?

As soon as your order ships, we'll send you an email with the shipping and tracking information. Your estimated shipping time should be displayed in this email; also using the tracking number and links provided you can visit the carrier’s website and through them you’ll find options to receive live updates about your shipment.  

If you still have questions, or if you did not receive your tracking information, feel free to reach out to our friendly team via the Contact Us page or email enquiries@starpackproducts.com and we will be happy to help you. 

I MADE A MISTAKE WHEN PLACING MY ORDER. CAN I CHANGE IT? 

We strive to process and ship your order as quickly as possible and once the order is processed, the items in the order cannot be changed. It may be possible to cancel your order before it ships out, however, once it has shipped, we are unable to intercept it or change any delivery details.  

If the shipping address is wrong, our team will make every effort to assist you if a correction is needed. Please note that address correction may not be possible once package has left our US-based warehouse due to shipping carrier policies.  

LOST AND DAMAGED ORDERS

Regarding any order issue (order content is missing, wrong product shipped, over-shipped product, product transit damaged, order not delivered), please reach out to our customer support team within 5 days of order receipt. You will need to provide additional information regarding your order issue.

In case of product transit damage, please do not tear off the shipping label affixed on the package. You need to provide the pictures of package along with shipping label and pictures of damaged products.

REFUNDS AND RETURNS:

We offer a 100% 'Make it Right' Satisfaction Guarantee on all purchases.

Defects & Issues: If your item arrives damaged or develops a fault, just send us a photo and we’ll send a replacement or issue a refund - no need to ship the original back.

Change of Mind: If you ordered the wrong item or decide it’s not for you, you’re welcome to return it within 30 days of purchase, in unused condition for a refund or exchange.

Please do not send back your product before you have received our return shipping label from Starpack Customer Support. You will pay for return postage on 'çhange of mind' items.

Simple & Hassle-Free: No complicated forms, no hoops to jump through - just reach out to our team and we’ll take care of you.

Contact: enquiries@starpackproducts.com