At StarPack we're all about honesty and transparency. Below you'll find answers to some common questions, but if you can't find what you're after please just get in touch.

Q: Are your products FDA approved?

A: Yes, all of our silicone products meet FDA requirements, specifically as they relate to FDA 21 CFR177.2600 - which is the guideline most applicable to silicone kitchen products.

Q: Do you get your products independently tested?

A: Yes, our products are tested annually by SGS - one of the world's largest independent testing facilities. Certificates are available upon request.

Q: Where are your products made?

A: Our products are made at a leading facility in China.

Q: Are your products BPA Free?

A: Yes, all of our products are BPA Free.

Q: What is your return policy?

A: If you need to exchange your item, please contact us so we can organize it with you.

Q: Do your products come with a guarantee or warranty?

A: We offer a 100% Satisfaction Guarantee on all purchases. If for whatever reason you are not satisfied with your purchase, simply contact us for a full refund or replacement of the item. Often we can offer replacements or refunds simply upon sighting an image of the defective item (ie without the need to return the item).