At StarPack we're all about honesty and transparency. Below you'll find answers to some common questions, but if you can't find what you're after please just get in touch.
Silicone FAQs:
Are your silicone products BPA-free?
Yes, all our silicone products are BPA-free and safe for food contact.
What makes German Wacker silicone special?
German Wacker silicone is renowned for its purity, durability, and safety, making it ideal for food-grade products.
Can I use your silicone products in the dishwasher?
Yes, all our silicone products are dishwasher safe.
Are your products heat resistant?
Yes, our silicone products are heat resistant up to 600°F (315°C).
Are your products safe for use in the microwave and oven?
Yes, our silicone products are safe for use in the microwave and oven.
How are your silicone utensils non-stick?
Our silicone utensils are non-stick in two ways: the silicone material itself is naturally non-stick, making them easy to clean without any coating. Additionally, they are non-stick friendly and will not damage non-stick pots and pans.
Do your silicone products stain or retain odors?
No, our high-quality silicone products are designed to resist staining and odors.
How should I clean and maintain my silicone kitchenware?
Simply wash with warm, soapy water or place in the dishwasher.
Are your products eco-friendly?
Yes, our silicone products are durable and reusable, reducing the need for single-use plastics.
Is the LFGB Flex Turner safe for non-stick cookware?
Yes, the LFGB Flex Turner is safe for use with non-stick cookware.
Are the tongs safe for use with non-stick cookware?
Yes, they are safe for non-stick cookware.
Can the tongs be used for high-heat cooking?
Yes, the tongs are designed to withstand high heat up to 600°F without melting.
Is the silicone spatula flexible?
Yes, it is flexible and perfect for scraping bowls.
Can the spatula be used for both cooking and baking?
Yes, it is ideal for both cooking and baking.
What is the Pinch Test, and do these containers pass it?
The Pinch Test checks for pure silicone with no potentially toxic fillers. StarPack silicone passes this test, ensuring safety and purity.
Are the ice-cream lids airtight and leak-proof?
Yes, the lids are designed to be airtight and leak-proof.
Can these containers be used in the freezer?
Yes, the containers are freezer safe and designed to prevent ice crystals with their tight-fitting lids.
General FAQs:
Where does StarPack operate and fulfill orders from?
StarPack services customers across Asia Pacific and the US, with offices in South Australia and Wyoming
Are your products made in the USA?
While we strive to manufacture our products in the USA, we currently produce them in China due to cost considerations. We maintain rigorous quality assurance practices to ensure product quality. Additionally, we offer a 100% no-risk guarantee on all items. If a customer is dissatisfied, they can contact us for a replacement product or a full refund without any questions asked.
Do you get your products independently tested?
Yes, our products are tested annually by SGS- one of the world's largest independent testing facilities. Certificates are available upon request.
Are your products FDA approved?
Yes, all of our silicone products meet FDA requirements, specifically as they relate to FDA 21 CFR177.2600 - which is the guideline most applicable to silicone kitchen products.
Where are your products made?
Our products are made at a leading facility in China.
Are your products BPA Free?
Yes, all of our products are BPA Free.
Do your products come with a guarantee or warranty?
We offer a 100% Satisfaction Guarantee on all purchases. If for whatever reason you are not satisfied with your purchase, simply contact us for a full refund or replacement of the item. Often we can offer replacements or refunds simply upon sighting an image of the defective item (i.e. without the need to return the item).
Shipping & Returns:
How can I become eligible to test new products?
Join our VIP club to be notified with offers to test new products as we launch them periodically.
Can I purchase your products directly from your website, or are they only available on Amazon?
Our products are available for purchase both on our website and through Amazon for your convenience.
Do your products come with a warranty?
Yes, we offer a one-year warranty on all our products.
What is your return policy?
If you need to exchange your item, please contact us so we can organize it with you.
Can't find what you're looking for?
You're welcome to reach out via our Contact Us page, or send us an email to enquiries@starpackproducts.com and we'll will get back to you within a day.